Life of Joï Privacy Policy

Life of Joï LLC (“Life of Joï”, “we”, “our”, or “us”) is committed to respecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, make a purchase, join our email list, or otherwise interact with us online or offline (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy and our Terms of Use. If you have any questions, contact us at support@lifeofjoi.co.

 

1. Information we collect

We collect information in three main ways: directly from you, automatically through your use of our Services, and from third parties.

a. Information you provide

You may choose to share information with us when you:

  • Place an order
  • Create an account
  • Join our email or SMS list
  • Enter a giveaway, survey, or promotion
  • Contact us for support

The information you give us may include:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order details and purchase history
  • Payment information (processed securely by our payment partners, we do not store full credit card numbers)
  • Your preferences, such as communication or marketing preferences

b. Information collected automatically

When you use our website, we and our service providers may automatically collect certain information, such as:

  • IP address and general location information
  • Device and browser type
  • Operating system
  • Pages you visit and links you click
  • Time and date of visits
  • Referring website or ad

We typically collect this information using cookies, pixels, and similar technologies to help us understand how our website is used and to improve your experience.

c. Information from third parties

We may receive information from:

  • E-commerce and payment platforms that help us process your orders
  • Email and marketing platforms that help us send communications
  • Analytics and advertising providers that help us understand website traffic and performance


2. How we use your information

We use the information we collect for purposes such as:

  • Processing and delivering your orders
  • Communicating with you about your orders, account, or customer support questions
  • Sending you updates about new products, promotions, and brand news if you choose to receive marketing
  • Personalizing your experience on our website
  • Operating, maintaining, and improving our Services
  • Detecting, preventing, and addressing fraud or security issues
  • Complying with legal obligations and enforcing our terms


3. How we share information

We do not sell your personal information. We may share your information with:

  • Service providers that help us run our business, such as:
    • E-commerce platform and website hosting
    • Fulfillment and printing partners
    • Payment processors
    • Email and marketing platforms
    • Analytics and advertising providers
  • Professional advisers such as lawyers, accountants, or consultants, where needed
  • Other parties when required by law, to respond to legal requests, to protect our rights or the rights of others, or in connection with a sale or transfer of our business

When we share information with service providers, we expect them to use it only to provide services to us and to protect it appropriately.

We may also use and share aggregated or de-identified information that does not identify you personally.


4. Cookies, analytics, and advertising

We use cookies and similar technologies to:

  • Keep our website functioning properly
  • Remember your preferences
  • Understand how visitors use our site
  • Help improve performance and content

We may use third-party analytics tools, such as Google Analytics, to understand how people find and use our website. These tools collect information such as pages visited, time on site, and general location. To learn more about how Google uses information, you can visit their privacy pages and tools to opt out of certain tracking.

Your browser may allow you to block or delete cookies. If you do, some features of our website may not work as intended.


5. Your choices

You have some control over how we use your information:

  • Marketing emails
    You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link at the bottom of our messages or by contacting us at support@lifeofjoi.co. You may still receive messages related to your orders or account.
  • Account information
    If you create an account, you may update certain information by logging in. You can also contact us if you want us to update or correct your information.
  • Cookies and tracking
    You can manage cookies through your browser settings and, in some cases, through third-party opt-out tools offered by analytics or advertising providers.

Depending on where you live, you may have additional rights under local privacy laws, such as the right to request access to, correction of, or deletion of certain personal information. You can contact us at support@lifeofjoi.co to make such a request and we will explain what we can do based on applicable law.


6. Data security and retention

We use reasonable physical, technical, and administrative measures to help protect personal information from loss, misuse, or unauthorized access. No system is completely secure, and we cannot guarantee absolute security.

We keep personal information for as long as needed to fulfill the purposes described in this Policy, unless a longer period is required or allowed by law. When information is no longer needed, we will delete it or de-identify it where appropriate.


7. Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us.


8. Links to other websites

Our website may contain links to third-party websites or services that we do not control. This Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.


9. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date at the top of the Policy and may provide additional notice as required. Your continued use of the Services after any changes means you accept the updated Policy.

 

10. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at: Life of Joï
Email: hello@lifeofjoi.com